Policies

Information processing policy
Introduction
We have internal regulations protecting the fundamental right of all individuals to authorize the use of their personal information stored in databases or files under the responsibility of 1A Aseo y Mantenimiento SAS - 1A
Green and as those responsible for the processing, which are regulated by Law 1581 of 2012 and Decree 1377 of 2013, which refers to the collection, processing and archiving of personal data, we guarantee the proper compliance with the regulation and especially the attention to queries and complaints from the data subjects.

Legal Framework:
In order to facilitate the implementation and compliance with Law 1581 of 2012, aspects related to the authorization of the Data Subject for the processing of their personal data, the processing policies of the responsible parties and must be regulated
those in charge, if any, the exercise of the rights of the data subjects, the transfers of personal data and the demonstrated responsibility towards the Processing
of personal data, the latter issue referring to accountability.
The law establishes that data processing policies are mandatory.
Compliance and that ignorance thereof will result in penalties. These policies cannot guarantee a level of treatment lower than that established in Article 25 of Law 1581 of 2012.
Everyone has the right to know, update, rectify their information or to demand that it be removed from the databases that exist about them; this also obliges third parties who have information or databases to respect the rights and guarantees provided in the Colombian constitution regarding personal information.
Data Controller:

Company Name: 1A Aseo y Mantenimiento SAS
Trade Name: 1A Green
Address: Bogotá
Address: Calle 164ª # 8d -37 San Cristobal Norte Danobio
Telephone: 601 926 1010 – ( 57) 313 239 0404

Email: unoagreen@gmail.com

The purpose or treatment:
By accepting and authorizing us to use their data for the purposes indicated in this document, the individual is guaranteed that we will not disclose the information outside the company, except with the prior authorization of the owner, and that it will be used for what it was required for, and so that our strategic business partners can carry out the work for which we have contracted them.
In order to fulfill the purpose of 1A Aseo y Mantenimiento SAS - 1A Green, the
The data collected will have the following purpose and processing:

A). The personal data provided through the completion of forms or formats will be used for the provision of the requested service.
B). Personal data such as: name, identification, telephone, address, and email address will be handled confidentially.
C). Personal information regarding workers on assignment will only be shared with the user company where the services will be provided, with prior authorization from the owner.
D) The information collected and recorded in databases will be updated, rectified or deleted when it is inaccurate, incomplete or no longer necessary
or relevant to the initial purpose.
E). Updating customer, supplier and employee data.

Holder's Rights:
A). To know
The data subject has the right to request from the Controller or the Processor of
Information processing:
Access to your personal data free of charge.
Proof of the authorization granted for the processing of your information, except
when it is not necessary.
To be informed about the use that has been made of your personal data.

B). Update
The data subject has the right to update their personal data with respect to
Those responsible for and/or in charge of processing information when they are partial, fragmented or incomplete.

C). Rectify
The data subject has the right to rectify their personal data with respect to
Those responsible for and/or in charge of processing information when it is inaccurate, misleading, or when its processing is expressly prohibited or has not been authorized.

Claims Department:
The Complaints, Petitions or Claims area for the owners of the databases
to assert their rights or if an irregularity, failure, or breach of the obligations of the policies contained in this document occurs, it must be reported to the email addresses of 1A Aseo y Mantenimiento SAS - 1A Green indicated initially. Procedure for data subjects to exercise their rights: To exercise the right to know, update, rectify, and delete the personal data that you have provided to 1A Aseo y Mantenimiento SAS - 1A Green, you must
This requires sending a communication to the email addresses initially indicated, specifying the request or right being exercised, the applicant's full name, and contact information for receiving notifications. This right may be exercised, among others, with respect to partial, inaccurate, incomplete, fragmented, or misleading data, or data whose processing is expressly prohibited.
prohibited or not authorized by its owner.

Security:
We have a confidentiality agreement with employees and third parties to provide
Compliance with information security policies and manuals, protecting everything related to databases, their control, disposal and confidentiality, regardless of whether we have them in physical or electronic media or whether their location is inside or outside the facilities of 1A Aseo y Mantenimientos SAS - 1A Green.

This document comes into effect on November XX, 2025 and will last according to the authorizations on the use of personal data by clients, suppliers and employees, which is understood to be the end of the commercial relationship or the link to the service.
It can be modified at any time and will be communicated through various channels.
communication, website, social networks, etc.

Data Processing Authorization:
In compliance with Law 1581 of 2012, and in accordance with Decree 1377 of
In 2013, by signing this document I declare that I have been informed by 1A Aseo y Mantenimiento SAS - 1A Green of the following: I know and accept the policy for the administration and processing of personal data of 1A
Aseo y Mantenimiento SAS - 1A Green, I express my consent for the processing of personal data held or provided by 1A Aseo y Mantenimiento SAS- 1A Green.
I declare that I am the legitimate owner of the information provided or I have full
powers to dispose of or circulate it in any form, as well as to grant the
I have given this authorization or I have been authorized to process it directly or indirectly.
I also grant authorization for the processing of personal information, with the broadest extent and scope and time allowed by Law 1581 of 2012, and in accordance with Decree 1377 of 2013 or the regulations that modify or complement them.
This authorization for personal and contact data, including that of your legal representative and/or personnel linked to your business activity, includes the use of tools for the collection, storage, debugging, processing, use, circulation, updating, deletion, modification, supplementation, integration, correction, renewal, and confirmation of your own information.

I authorize and empower 1A Aseo y Mantenimiento SAS- 1A Green, directly or through
its technological partners, agencies, consortia, temporary unions that may be formed, to carry out the processing of my information for the purposes indicated in the personal data processing policy, which I declare I know, as well as to supply and
complete the data for third parties with whom you have a contractual relationship of any kind.

I acknowledge that I am clearly and comprehensibly aware of my rights to know, update,

to rectify or withdraw the data provided, to verify proof of your authorization already
to know how the information is being handled.
By signing, you agree that any inquiry or complaint related to your
Personal information in our databases may be requested, as indicated in our information processing policy and that 1A Aseo y Mantenimiento SAS -
1A Green, as the data controller, will assist you at the offices
located at Calle 164ª 8d -37 or by phone at 601 926 1010, or any of the following
Email: unoagreen@gmail.com
Data processing and privacy policies
All users who provide information on the portal acknowledge and accept
The Privacy Policy and Personal Data Processing Manual of 1A Aseo y Mantenimiento SAS - 1A Green, which can be found on the website
www.1agren.com
PRIVACY POLICY AND PERSONAL DATA PROCESSING MANUAL – 1A
Cleaning and Maintenance SAS- 1A Green
At 1A Aseo y Mantenimiento SAS - 1A Green, the preservation, protection, integrity, and confidentiality of our clients' personal data is of utmost importance. To this end, we have designed a policy for storing and processing the information our clients provide through our various marketing channels for products and services, such as our website, call center, email, mobile application, text messages, and social media, among others. We are committed to protecting and properly managing this data, in accordance with the legal framework for personal data protection applicable in each territory where we operate.

CHAPTER I GENERAL PROVISIONS
ARTICLE 1. DEFINITIONS. For the purposes of applying the rules contained in this manual and in accordance with the provisions of Article 3 of Law 1581 of 2012, the following definitions apply: Authorization: Prior, express and informed consent of the Data Subject to carry out the
Processing of personal data.
Privacy Notice: Verbal or written communication generated by the Data Controller addressed to the Data Subject for the processing of their personal data, through which they are informed about the existence of the applicable data processing policies, how to access them, and the purposes of the processing intended for the
personal data.

Database: An organized set of personal data that is subject to processing.

Personal data: Any information linked to or that can be associated with one or more specific or identifiable natural persons.

Private data: This is data that, due to its intimate or confidential nature, is only relevant to the owner.

Sensitive data: Sensitive data is understood to be data that affects the privacy of the Data Subject or whose misuse may lead to discrimination, such as data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, membership in trade unions, social or human rights organizations, or organizations that promote the interests of any political party or guarantee the rights and
guarantees from opposition political parties, as well as data relating to health, sex life and biometric data.

Data Processor: Natural or legal person, public or private, who, alone or in association with others, carries out the processing of personal data on behalf of the Data Controller.

Data Controller: Natural or legal person, public or private, who alone or jointly with others, decides on the database and/or the processing of the data.
Data Subject: Natural person whose personal data is subject to Processing.
Processing: Any operation or set of operations performed on personal data, such as collection, storage, use, circulation or deletion of such data.

ARTICLE 2. PURPOSE. The purpose of this document is to regulate the
Procedures for collecting, handling and processing personal data carried out by 1A Aseo y Mantenimiento SAS - 1A Green, in order to guarantee and protect the fundamental right of habeas data of its workers, former workers, visitors,
Clients, users, and suppliers within the framework established by law. All of the above is in compliance with the provisions of subparagraph (k) of Article 17 of Law 1581 of 2012, which regulates the duties of those responsible for the processing of personal data, including the duty to adopt an internal manual of policies and procedures to guarantee proper compliance with the law and, in particular, to address inquiries and complaints.

ARTICLE 3. SCOPE OF APPLICATION. This manual shall apply to the data
personal data registered and to be registered in the different databases managed by 1A Aseo y Mantenimiento SAS - 1A Green, that is, the databases of our employees, visitors, clients, users and suppliers, who provide us with their data for commercial purposes.
The information collected by 1A Aseo y Mantenimiento SAS - 1A Green may include, in whole or in part depending on the needs of each product and/or service, among others, the following data:

First and last names.
Type and number of identification.
Nationality and country of residence.
Birthdate.
Marital status.
Landline and mobile phone numbers for contact (personal and/or work).
Home and email addresses (personal and/or work).
Personal and professional references
Profession or trade.
Authorization to use logos on our website and brochure.

This data may be stored and/or processed on servers located in computer centers, whether owned by us or contracted with third-party providers, which is authorized by our guests, visitors, clients, users and suppliers by accepting this Privacy Policy.

ARTICLE 4. TRUTHFULNESS OF INFORMATION. Our employees, former employees, visitors, clients, applicants, users, and suppliers must provide information
truthful about their personal data for the purpose of enabling the provision of services by 1A Aseo y Mantenimiento SAS - 1A Green and under whose condition they agree to provide the required information.
1A Aseo y Mantenimiento SAS- 1A Green assumes the veracity of the information
supplied and does not verify, nor assume the obligation to verify, the identity of,
employees, former employees, visitors, clients, users, and suppliers, nor the veracity, validity, sufficiency, or authenticity of the data provided by each of them. Therefore, it assumes no responsibility for damages and/or losses of any kind that may arise from the lack of veracity, validity, sufficiency, or authenticity of the
information, including damages that may be due to homonymy or to the
identity theft.

ARTICLE 5. APPLICABLE LEGISLATION. This manual was prepared taking into account the ordinances of Law 1581 of 2012 “By which general provisions are issued for the protection of personal data” and Decree number 1377 of 2013 “By which Law 1581 of 2012 is partially regulated”.

ARTICLE 6. PURPOSES OF THE PROCESSING OF PERSONAL DATA The
The information collected is used to process, confirm, fulfill, and provide the
services and/or products acquired, directly and/or with the participation of third-party providers of products or services, as well as to promote and advertise our activities, products and services, carry out transactions, make reports to the various
national or international administrative control and surveillance authorities,
Police or judicial authorities, banking entities and/or insurance companies, for internal administrative and/or commercial purposes such as market research, audits, accounting reports, statistical analysis, billing, and offering and/or recognizing benefits inherent to our loyalty programs. This also includes notifying candidates of the status of a selection process and informing them if anything additional is required to continue in the process. By accepting this Privacy and Processing Policy, our employees, former employees, visitors, clients, applicants, users, and suppliers, in their capacity as
Data subjects authorize 1A Aseo y Mantenimiento SAS - 1A Green to process their data, in whole or in part, including collection, storage, recording, use, circulation, processing, and deletion, for the execution of activities related to the services and products acquired, such as making reservations, modifications, cancellations and changes thereof, refunds, handling inquiries, complaints and claims, payment of compensation and indemnities, accounting records, correspondence, processing and verification of credit cards, debit cards and other payment instruments, identification of fraud and prevention of money laundering and other criminal activities and/or for the operation of loyalty programs and other purposes indicated in this document.
The foregoing is without prejudice to other purposes that have been reported in this document and in the terms and conditions of each of the products and services of each of our business units.

CHAPTER II AUTHORIZATION
ARTICLE 7. AUTHORIZATION. The collection, storage, use, circulation or deletion of personal data by 1A Aseo y Mantenimiento SAS - 1A Green
This requires the free, prior, express, and informed consent of the data subject. 1A Aseo y Mantenimiento SAS - 1A Green, as the data controller, has implemented the necessary mechanisms to obtain authorization from data subjects, ensuring in all cases that verification is possible.
the granting of said authorization.

With the aforementioned authorization, workers, former workers, visitors, clients, users, applicants and suppliers accept the policies and conditions established in this document.

ARTICLE 8. FORM AND MECHANISMS FOR GRANTING AUTHORIZATION. The
The authorization of the data subject will be included in each of the channels and
data collection mechanisms of 1A Aseo y Mantenimiento SAS - 1A Green.
Thus, it may be recorded in a physical document, electronically (email, WhatsApp), or in any other format that allows for its subsequent verification. The authorization will be issued by the data subject prior to the processing of their personal data, in accordance with the applicable regulations.
provided for in Law 1581 of 2102.
The consent authorization procedure ensures that the data subject has been informed that their personal information will be collected and used for specific and known purposes, and that they have the
The option to be informed of any changes to these data and the specific use that has been made of them. This is so that the data subject can make informed decisions regarding their personal data and control the use of their personal information.

CHAPTER III RIGHTS AND DUTIES
ARTICLE 9. RIGHTS OF DATA SUBJECTS. In accordance with the provisions of Article 8 of Law 1581 of 2012, the data subject has
the following rights:
a) To know, update and rectify your personal data with respect to 1A Aseo y Mantenimiento
SAS - 1A Green, in its capacity as data controller.
b) Request proof of the authorization granted to 1A Aseo y Mantenimiento SAS - 1A Green, in its capacity as Data Controller.
c) To be informed by 1A Aseo y Mantenimiento SAS - 1A Green, upon request, regarding the use that has been made of your personal data.
d) To file complaints with the Superintendency of Industry and Commerce for violations of the provisions of Law 1581 of 2012, once the consultation or claim process before the Data Controller has been exhausted.

e) Revoke the authorization and/or request the deletion of the data when the Processing does not respect the constitutional and legal principles, rights and guarantees.
f) Access free of charge their personal data that has been processed
Treatment.

ARTICLE 10. DUTIES OF 1A ASEO Y MANTENIMIENTO SAS - 1A Green. IN RELATION
REGARDING THE PROCESSING OF PERSONAL DATA. 1A Aseo y Mantenimiento SAS - 1A Green will always bear in mind that personal data belongs to the individuals to whom it refers and that only they can decide how it is used. Therefore, it will use personal data only for the purposes for which it is duly authorized, and always respecting Law 1581 of 2012 on data protection.
of personal data. In accordance with the provisions of Article 17 of Law 1581 of 2012, 1A Aseo y Mantenimiento SAS - 1A Green undertakes to permanently comply with the following duties:
a) Guarantee to the Holder, at all times, the full and effective exercise of the right of habeas data.
b) Keep the information under the necessary security conditions to prevent its alteration, loss, consultation, use or unauthorized or fraudulent access.
c) To carry out in a timely manner, that is, in accordance with the terms provided for in Articles 14 and 15 of the
Law 1581 of 2012, the updating, rectification or deletion of data.
d) Process the queries and claims made by the Holders in the terms indicated in article 14 of Law 1581 of 2012.
e) Insert the legend “information under judicial review” into the database once
notified by the competent authority about legal proceedings related to the quality or details of the personal data.
f) Refrain from circulating information that is being disputed by the Holder and whose blocking has been ordered by the Superintendency of Industry and Commerce.
g) Allow access to the information only to the people who are authorized to access it.
h) Inform the Superintendency of Industry and Commerce when they occur
violations of security codes and risks exist in the administration of the
Information from the Holders.
i) Comply with the instructions and requirements issued by the Superintendency of Industry and Commerce.

CHAPTER IV ACCESS, CONSULTATION AND COMPLAINT PROCEDURES
ARTICLE 11. RIGHT OF ACCESS: The power of disposition or decision that the data subject has over the information that concerns him necessarily entails the right to access and know if his personal information is being processed, as well as the scope,
conditions and generalities of said processing. Likewise, the data subject has the right to request its rectification if it is inaccurate or incomplete and to cancel it when it is not being used in accordance with the purposes and
legal or contractual terms or according to the purposes and terms contemplated in this Privacy Policy.
1A Aseo y Mantenimiento SAS - 1A Green will guarantee the right of access when,
upon prior accreditation of the identity of the holder or of his representative or attorney, as provided for in Law 1581 of 2012.
Customers and users can exercise their rights to know, update, rectify and delete their personal data by sending their request to the email address: customer service unoagreen@gmail.com and through the telephone 9261010, in accordance with this Privacy Policy.
The application must include the following information:
First and last names.
Document type.
Document number.
Telephone.
Email
Country.
Affair

ARTICLE 12. RESPONSE TO INQUIRIES. In any case, regardless of the
The mechanism implemented for handling consultation requests will ensure that they are addressed within a maximum of ten (10) business days from the date of receipt. If it is not possible to address the consultation within this timeframe,
The interested party will be informed before the expiration of the 10 days, stating the reasons for the delay and indicating the date on which their inquiry will be addressed, which in no case may exceed five (5) business days following the expiration of the first period.

ARTICLE 13. CLAIMS. In accordance with the provisions of Article 14 of the Law
1581 of 2012, the Holder or his successors who consider that the information contained in a database should be subject to correction, updating or deletion, or when they notice the alleged breach of any of the duties contained
Under Law 1581 of 2012, they may file a complaint with the Responsible Party
Treatment, which will be processed under the following rules:
The claim may be submitted by the Holder in the formats provided for this purpose by 1A Aseo and
Maintenance - 1A Green, in your record. If the claim received does not have
Complete information that allows processing, that is, with the identification of the Holder, the description of the facts that give rise to the claim, the address, and accompanying the documents that you want to use, the interested party will be required within five (5)
days following its receipt to correct the deficiencies. If two (2) months have passed since the date of the request without the applicant submitting the required information, it will be understood that they have withdrawn the claim. If for any reason the Company receives
a claim that shouldn't actually be directed against him, will be forwarded to whom
correspond within a maximum term of two (2) business days and will inform the interested party of the situation.
Once the complete claim is received, a note stating “claim in process” will be added to the database maintained by 1A Cleaning and Maintenance - 1A Green, and
The reason for the claim must be addressed within a period not exceeding two (2) business days. This notice must remain in place until the claim is resolved.
The maximum time to process the claim will be fifteen (15) business days counted from
from the day following the date of receipt. If it is not possible to attend to it within said term, the interested party will be informed before the expiration of the aforementioned term.
reasons for the delay and the date on which your claim will be addressed, which in no case may exceed eight (8) business days following the expiration of the first term.

ARTICLE 14. IMPLEMENTATION OF PROCEDURES TO GUARANTEE THE RIGHT
TO SUBMIT COMPLAINTS. At any time and free of charge, the owner or their representative may request a complaint from 1A Aseo y Mantenimiento SAS - 1A Green.
Rectification, updating, or deletion of your personal data, upon verification of your identity. The rights of rectification, updating, or deletion may only be exercised
This right may be exercised by: The holder or their successors, upon proof of identity, or through electronic means that allow for identification. Their representative, upon proof of representation.
When the application is made by a person other than the holder and it is not proven that the person is acting on behalf of the holder, it will be considered not submitted.
The request for rectification, updating or deletion must be submitted through the means enabled by 1A Aseo y Mantenimiento SAS - 1A Green, indicated in the privacy notice and contain, at a minimum, the following information:
The name and address of the account holder or any other means to receive the response
Documents that prove the identity or legal capacity of your representative.
A clear and precise description of the personal data with respect to which the holder
seeks to exercise some of the rights.
In the event of any other elements or documents that facilitate the location of personal data.

PARAGRAPH 1. CORRECTION AND UPDATING OF DATA. 1A Cleaning and Maintenance -
1A Green is obligated to rectify and update, at the request of the data subject, any information that is incomplete or inaccurate, in accordance with the procedure and terms outlined above. The following will be taken into account in this regard: In the requests
For rectification and updating of personal data, the holder must indicate the corrections to be made and provide the documentation that supports their request.

1A Aseo y Mantenimiento SAS - 1A Green. has full freedom to enable mechanisms that facilitate the exercise of this right, as long as they benefit the holder.
Consequently, electronic or other means may be enabled as deemed appropriate.
relevant.
1A Aseo y Mantenimiento SAS- 1A Green may establish simplified forms, systems and other methods, which must be reported in the privacy notice and made available to interested parties on the website.
1A Aseo y Mantenimiento SAS- 1A Green. will use the customer service or customer service that it has in operation, as long as the response times are not longer than those indicated by article 15 of Law 1581 of 2012.

Every time 1A Aseo y Mantenimiento SAS - 1A Green makes available a
If a new tool is created to facilitate the exercise of your rights by data subjects, or if existing ones are modified, you will be informed through our website.
PARAGRAPH 2. DATA DELETION. The data subject has the right, at any time, to request 1A Aseo y Mantenimiento SAS - 1A Green to delete their data.
personal data when:
a) Consider that they are not being processed in accordance with the principles, duties, and obligations established in Law 1581 of 2012. b) They are no longer necessary or relevant for the purpose for which they were collected. c) The period necessary for fulfilling the purposes for which they were collected has expired. This deletion implies the total or partial removal of personal information, as requested by the data subject, from the records, files, databases, or processing carried out by 1A Aseo y Mantenimiento SAS - 1A Green. It is important to note that the right to erasure is not absolute, and the data controller may deny its exercise when:
The request for deletion of information will not be granted when the holder has a legal or contractual duty to remain in the database.
The deletion of data hinders judicial or administrative proceedings related to tax obligations, the investigation and prosecution of crimes, or the updating of administrative sanctions.
The data is necessary to protect the legally protected interests of the data subject; to carry out an action based on the public interest, or to comply with a legally acquired obligation of the data subject.
If the cancellation of personal data is deemed appropriate, 1A Aseo y Mantenimiento SAS- 1A Green must operationally carry out the deletion in such a way that the information cannot be recovered.

ARTICLE 15. REVOCATION OF AUTHORIZATION. Data subjects may revoke their consent to the processing of their personal data at any time.
at that time, provided that no legal provision prevents it. To do so, they must
Contact 1A Cleaning and Maintenance - 1A Green. via email:
Customer service at unoagreen@gmail.com or by phone at 601 926 1010.
It should be noted that there are two ways in which the revocation of
Consent can be given. The first can be for all the purposes consented to, meaning that 1A Aseo y Mantenimiento - 1A Green must completely cease processing the data subject's data; the second can occur regarding specific types of processing, such as for advertising or market research purposes. With the second option, that is, the partial revocation of consent, the data subject's rights remain at the same level.
except for other processing purposes that the controller, in accordance with the authorization granted, may carry out and with which the data subject agrees.
Therefore, when submitting a request to revoke consent to 1A Aseo y Mantenimiento SAS - 1A Green, the data subject must indicate whether the intended revocation is total or partial. In the latter case, the data subject must specify which processing activity they object to. There will be instances where consent, due to its essential nature in the relationship between the data subject and the data controller for the fulfillment of a contract, cannot be revoked by law. The mechanisms or procedures established by 1A Aseo y Mantenimiento SAS - 1A Green to handle consent revocation requests may not exceed the timeframes established for addressing complaints, as stipulated in Article 15 of Law 1581 of 2012.

CHAPTER V INFORMATION SECURITY
ARTICLE 16. SECURITY MEASURES. In furtherance of the security principle
established in Law 1581 of 2012, 1A Aseo y Mantenimiento SAS - 1A Green. has
adopted the technical, human and administrative measures that are necessary to
to provide security to the records by preventing their alteration, loss, consultation, use or unauthorized or fraudulent access.
Notwithstanding the foregoing, the client, employees, former employees, third parties, users, and/or applicants assume the risks involved in providing this information through a medium such as the internet, which is subject to various variables – third-party attacks, technical or technological failures, among others. 1A Aseo y Mantenimiento SAS - 1A Green. Will do its
best technological effort to ensure the security of personal information
all its clients and/or users, employing reasonable and current security methods to prevent unauthorized access, to maintain data accuracy and guarantee
the correct use of information.

ARTICLE 17. IMPLEMENTATION OF SECURITY MEASURES. 1A Cleaning and
Maintenance - 1A Green.

It will maintain mandatory security protocols for personnel with access to personal data and information systems. The procedure must consider, at a minimum, the following aspects:
a) Third parties contracted by 1A Aseo y Mantenimiento SAS - 1A Green, will be
obliged to adhere to and comply with the security policies and manuals of the
information, as well as the security protocols we apply to all our
processes.
b) Every contract between 1A Aseo y Mantenimiento SAS - 1A Green and third parties (contractors, external consultants, temporary collaborators, etc.) that involves the processing of personal information and data will include a confidentiality agreement detailing its commitments to the protection, care, security, and preservation of said information.
confidentiality, integrity and privacy thereof.
c) Scope of application of the procedure with detailed specification of the protected resources.
d) Measures, norms, procedures, rules and standards aimed at guaranteeing the level of security required in Law 1581 of 2012.
e) Functions and obligations of the staff.
f) Structure of personal data databases and description of the information systems that process them.
g) Procedure for notification, management and response to incidents.
h) Procedures for making backup copies and recovering data.
i) Periodic controls that must be carried out to verify compliance with the
as provided in the security procedure that is implemented
j) Measures to be taken when a medium or document is to be transported, disposed of or reused.
k) The procedure must be kept up to date at all times and must be
reviewed whenever relevant changes occur in the information system or its organization.
l) The content of the procedure must at all times comply with the provisions in force regarding the security of personal data

CHAPTER VI FINAL PROVISIONS

ARTICLE 18. MODIFICATIONS TO THE PRIVACY POLICY. 1A Cleaning and
Maintenance - 1A Green reserves the right to make modifications or updates to this Privacy Policy at any time, for the purpose of addressing
legislative updates, internal policies or new requirements for the provision or offering of their services or products.

ARTICLE 19. VALIDITY OF THE PROCESSING OF INFORMATION AND DATA
PERSONAL. The information provided by clients and users will remain stored for up to fifteen (15) years from the date of the last processing, to allow us to comply with the legal and/or contractual obligations in charge, especially in accounting, tax and fiscal matters.
Comprehensive management policy of 1A Aseo y Mantenimiento SAS - 1A Green
AIM
To provide comprehensive, total well-being solutions in cleaning, through a human factor, technology, and efficient routines with process standardization, integration of HSEQ management systems, and organizational strategy to meet the needs and expectations of our clients through:

1. Compliance with legislation, regulations and other requirements applicable to occupational risks and other activities carried out by the company.
2. Promote the continuous improvement of the Integrated Management System to improve the organization's performance.
3. Identify hazards to workers' health, assess and evaluate environmental impacts and operational risks, and reduce the probability of their occurrence by adopting control measures.
4. Provide safe and healthy working conditions that prevent deterioration of health and work accidents, protect the environment, including the prevention of pollution and negative impacts.
5. To generate well-being and comprehensive protection of our human talent that guarantees a safe and quality work environment.
6. Provide safe conditions for all stakeholders to prevent injuries to third parties and damage to property.
7. Ensure the participation and consultation of employees in the decision-making processes in the Integrated Management System.
8. Allocate the necessary resources for the implementation and maintenance of an Integrated Management System.
9. To provide quality services that meet our customers' requirements.
10. The development of prevention policies that support the strengthening of the company's values.

REACH
This policy has been adopted by 1A Aseo y Mantenimiento SAS - 1A Green and applies to all employees, regardless of their employment status and all activities. Compliance with this policy is mandatory.
RESPONSIBILITIES
Strategic direction: Review, approve the policy, allocate resources, and verify compliance.
SGI: Keep this document updated and controlled, and communicate any changes or updates.
Human Resources: Support the communication of this document.
All employees: Know and comply with this policy.

VERIFICATION
Policy verification will be carried out through the Balanced Scorecard of the processes that make up the organization and through management review.

Signed in the city of Bogotá, on the 5th day of March 20205
Terms and conditions
These Terms and Conditions of Use (the “TCU”) govern browsing and
Use of the website www.1AGreen.com (collectively, “The Website”), owned by 1A Aseo y Mantenimiento SAS - 1A Green, a company domiciled in the city of Bogotá, Colombia (hereinafter 1A Aseo y Mantenimiento SAS - 1A Green) and identified with Tax ID 900.223.723-9, as well as the terms and conditions of purchase and sale of the products and services offered therein, among others through its Website, 1A Aseo y Mantenimiento SAS - 1A Green provides information about the products and services it offers, offering the possibility of acquiring and contracting them, respectively, to those persons who, after fulfilling the requirements established by 1A Aseo y Mantenimiento SAS - 1A Green (being of legal age, completing the registration form, as well as accepting these Terms and Conditions), acquire the status of CLIENTS of the Website (the “CLIENT” or the “CLIENTS”). The status of CLIENT implies the
unconditional and unreserved adherence to the Terms and Conditions of Use at the time of accessing the Website and/or making the purchase of a service or product through it.
CLIENTS declare and guarantee that they are of legal age and have the legal capacity to be bound by these Terms and Conditions, and that they have read, understood, and accepted these Terms and Conditions. In any case, those who access the Website but do not register (the “CLIENTS”) will also be subject to these Terms and Conditions to the extent that they are applicable. The products and services offered by 1A Aseo y Mantenimiento SAS - 1A Green are directed solely and exclusively to persons with full legal capacity and standing to be bound in accordance with these Terms and Conditions.
1A Aseo y Mantenimiento SAS - 1A Green only accepts and distributes orders in the Republic of Colombia (the “Territory”).
Terms and Conditions "Promotions"
1. Promotion validity.
Promotions are valid according to the campaign period or until the availability of Services and/or products is exhausted, whichever comes first.
2. Discount and Application
The 10% OFF discount applies only to the products and services selected and shown in the campaign:
Daily cleaning service

Specialized cleaning service

Home Cleaning Service

Cleaning products

3. Restrictions and Exclusions

This discount cannot be combined with other offers, promotions, bonuses or discounts.

Discounts apply to the final price of the selected services or products.

The promotion does not apply to services or products not explicitly mentioned in the campaign.

4. Geographic Coverage

The Daily Cleaning Service is valid only in the following cities: Bogotá, Chía, Cajicá, Medellín, Armenia, Cali, Cartagena, Santa Marta, Barranquilla, Bucaramanga and Pereira.

The specialized cleaning service and the home ironing service are

available only in the city of Bogotá.

Cleaning products valid for the promotion apply to nationwide shipping.

5. General Conditions

Services and products are subject to availability and stock.

We recommend checking availability before purchasing.

Participation in this promotion implies full acceptance of these terms and conditions.

The company reserves the right to modify, suspend or terminate the promotion at any time, informing through the same means used to advertise it.

For any questions or inquiries, the customer can contact our customer service at

email: unoagreen@gmail.com or consult these terms on our website.

By participating in the campaign, the customer declares that they have read, understood and accepted the personal data processing policy of 1A Aseo y Mantenimiento SAS - 1A Green.

1. REGISTRATION AND USE OF THE SAME

It is mandatory to complete the registration form in its entirety with valid information to become an authorized CLIENT, access promotions, and purchase services and/or products offered on this site. The data provided by the CLIENT

Personal data must be accurate, precise, and truthful, and the client undertakes to update their personal data as necessary. 1A Aseo y Mantenimiento SAS - 1A Green is not responsible for the accuracy of the personal data provided by clients.

CLIENTS guarantee and are responsible, in any case, for the accuracy, truthfulness, validity, and authenticity of the Personal Data entered. If fraudulent and/or malicious use and/or use contrary to these Terms and Conditions is verified or suspected,

Contrary to good faith, 1A Aseo y Mantenimiento SAS - 1A Green will have the right to cancel the accounts and proceed with the relevant legal actions.

Once registered, the member will have their email address and a secret password (hereinafter the “Password”) that will allow personalized, confidential, and secure access. The CLIENT will be able to change their access PASSWORD, following the procedure established on the Website. The CLIENT is obligated to maintain the confidentiality of their access Password, assuming full responsibility for the secret Password registered on the site, which allows them to request services and obtain information. This Password is for personal use, and its disclosure to third parties is prohibited.

This involves responsibility for 1A Aseo y Mantenimiento SAS - 1A Green, at the time of improper, negligent and/or incorrect use.

The User is responsible for all transactions made on and from their account, as access is restricted to the entry and use of their secret password, which is known only to the User. The User agrees to notify 1A Aseo y Mantenimiento SAS - 1A Green immediately and through appropriate means of any unauthorized use of their Account and/or Password, as well as any unauthorized access to it by third parties. The sale, assignment, loan, or transfer of the Password and/or Account is prohibited.

under no circumstances.

2. GENERAL PROVISIONS

The TERMS OF USE govern the contractual relationship for the provision of services between 1A Aseo y Mantenimiento SAS - 1A Green and the CLIENT of the site who acquires one or more services of (I) Cleaning Solutions for Homes or Offices, (II) Cleaning Products and Supplies, (III) Specialized Cleaning Solutions, (IV) Cleaning of residential complexes

3. SERVICES OFFERED

1A Cleaning and Maintenance SAS - 1A Green offers a variety of cleaning services for homes and businesses, specialized cleaning, caregiving, painting and remodeling, which are described in detail on our website, information brochures or

Quotes. The CLIENT must clearly select the type of service required at the time of contracting. These services are available in Bogotá, Barranquilla, Bucaramanga, Cajicá, Cali, Cartagena, Chía, Medellín, Pereira, and Santa Marta.

(subject to availability)

3.1. GENERAL CLEANING SERVICES FOR HOMES AND OFFICES

1A Cleaning and Maintenance SAS - 1A Green offers you, through the Website, the possibility of acquiring a service by the hour (4, 6 and/or 8 hours) of General Cleaning for SMEs (Micro, Small and Medium Enterprises) and Homes, prior Reservation and Payment of the same.

3.1.1. HOUSEHOLD CLEANING

WHAT'S INCLUDED

Common Areas (Hallways, entrance hall, living room and dining room): (1) General cleaning (sweeping, mopping and/or vacuuming), (2) dusting furniture, (3) non-fragile decorative objects, (4)

Televisions, (5) Lamps and light fixtures that are not higher than 1.50 meters from the floor, (6) Cleaning of walls and doors, (7) Cleaning of stairs, (8) Cleaning of waste room or chute, (9) Taking out garbage and changing the bag. Kitchen Cleaning: (1) General kitchen cleaning (sweeping, mopping), (2) External cleaning of extractor hoods, (3) General degreasing, (4) Washing, drying and storing dishes, (5) Cleaning of stovetop, (6) Exterior and interior cleaning of refrigerator at the CLIENT's request, (7) Exterior and interior cleaning of oven or stove, (8) Cleaning of countertops and furniture inside and out, (9) Exterior and interior cleaning of appliances.

Room Cleaning: (1) General room cleaning, (2) Bed making, (3) Changing bed linens at the CLIENT's request (4) Tidying and folding clothes, (5) Exterior cleaning of furniture, (6) Sweeping and/or vacuuming (7) Arranging and cleaning the inside of the closet only with the CLIENT's supervision.

Bathroom Cleaning: (1) Cleaning and disinfection of the bathroom area, (2) Cleaning of mirrors, (3) Cleaning of sinks, (4) Cleaning of bathtub/shower, (5) Degreasing of surfaces, (6)

Surface cleaning, (7) Sweeping and mopping, (8) Taking out the trash and changing the bag, (9) Bathroom fragrance, (10) Internal and external cleaning of bathroom fixtures. The deep bathroom cleaning service has an estimated time of 50 minutes.

Washing and Drying Clothes: (1) Sorting and washing clothes by texture and colors, (2)

Clothes drying / domestic dryer, (3) We remind you that the average normal washing cycle in an automatic washing machine is 1.2 hours for a full load and the recommended drying cycle is 30 minutes so that the clothes do not come out too dry and allow for easy ironing, (3) Estimated performance in washing and scrubbing by hand for one hour: 20

Garments per service. Ironing and folding in assigned locations: (1) Estimated ironing output per

One hour: eight garments. (2) For 8 and 6 hour services, 2 hours of ironing are included. (3) For 4 hour services, 1 hour of ironing is included.

CLARIFICATION NOTE: (1) It is suggested that the CLIENT have items for the ironing process (ironing board), (2) The service does not include cleaning supplies.

SERVICE EXCLUSIONS

(1) Supply of specialized machinery for removing excess grease, dirt, or mold from kitchens, bathrooms, and walls. (2) Food handling. (3) Specialized floor treatment, carpet, curtain, and rug cleaning. (4) Cleaning at heights greater than 2.0 meters from the floor. Work at heights is defined as established in Resolution 1409 of 2012. (5) Moving furniture weighing 12.5 kilograms or more. (6) Gardening and specialized management of indoor and outdoor plants. (7) Home deliveries. (8) Use of acids or highly corrosive chemical agents. (9) Cleaning and tidying drawers and closet interiors without supervision.

3.1.2. CLEANING OF SMEs (OFFICES, COMMERCIAL PREMISES, BUSINESSES)

WHAT'S INCLUDED

Common Areas: (1) Cleaning of hallways, (2) Meeting Room, (3) Filing areas and other common areas, (4) Cleaning and care of chairs, furniture and tables, (5) Cleaning of windows and interior glass of offices, modules, meeting rooms, common areas and doors, (6) Cleaning of walls, railings, stairs, partitions and modular divisions, (7) Cleaning of decorative items, paintings, lamps and light fixtures that are not in a

(8) Throwing away trash and changing the bags in the bins, (9) Cleaning and watering indoor plants and gardens and watering outdoor gardens of offices (10) Cleaning the elements, equipment and utensils used for the cleaning service.

Offices: (1) Cleaning of offices, partitions, desks, tables, books, pictures, decorative objects, shelves, bookcases, filing cabinets, and drawers. (2) Exterior cleaning of computers, telephones, printers, photocopiers, and other administrative equipment. Restrooms: (1) Cleaning, washing, and disinfection of toilets, urinals, sinks, faucets,

dispensers, dryers, accessories, mirrors, walls, doors and partitions, floors and waste bins, (2) Bathroom fragrance, (3) General degreasing.

Floors and upholstery: Cleaning and washing of floors; vacuuming of carpets, rugs and upholstery.

Exterior areas: Cleaning of patios, sidewalks, entrances, fences and doors, gardens, green areas and areas adjacent to the office.

Cafeteria Service: (1) Preparation of coffee, tea, herbal infusions, among others, (2) Offering hot and cold beverages, (3) Making rounds to collect items used (from the cafeteria) in food consumption, (4) Cleaning and disinfection of the cafeteria area, washing, drying and storing dishes, (5) Cleaning of countertops, internal and external furniture and internal and external stove, (6) Internal and external cleaning of refrigerator at CUSTOMER request, (7) Cleaning of coffee maker, or others

appliances used in the cafeteria.

SERVICE EXCLUSIONS

(1)Use of specialized machinery for the removal of excess grease, dirt or

(1) Kitchen, bathroom, or wall mold. (2) Deep cleaning of floors, carpets,

Curtains, rugs, among others. (3) Special floor treatment. (4) Cleaning at heights greater than 2.0 meters from the floor. Work at heights is defined as established in Resolution 1409 of 2012. (5) Moving furniture weighing 12.5 kilos or more. (6) Gardening (pruning, fertilizing) and specialized plant care. (7) Provision of coffee, tea, herbal teas, sugar, stirrers, napkins, glasses, among others. These

Products may be purchased by the CLIENT through www.1agreen.com (8) The expert may not receive keys, may not authorize entry to third parties, may not answer client telephones, may not receive or pay for deliveries, may not give medicines, may not take care of pets, children, sick people or elderly people.

CLARIFICATION NOTE: Pedestrian safety signs or industrial safety equipment to prevent accidents must be supplied by the CLIENT. These items can be purchased through 1A Aseo y Mantenimiento SAS - 1A Green

3.1.3. SERVICE PROVISION HOURS:

Monday to Saturday:

8 hours: 7:00 am to 4:00 pm (Includes lunch break)

6 hours: 7:00 am to 2:00 pm (Includes lunch break)

4 hours morning: 7:00 am to 11:00 am (homes and offices).

4-hour afternoon: 1:00 pm to 5:00 pm (homes) / 1:00 pm to 5:00 pm (offices)

4 hours morning: 8:00 am to 12:00 am (homes and offices).

4 hours late: 2:00 pm to 6:00 pm (homes and offices).

NOTE: No services are provided on public holidays.

WHAT'S INCLUDED

8-hour service: Recommended for apartments or offices up to 120 square meters, allowing for a complete cleaning routine. 6-hour service: Recommended for apartments or offices up to 90 square meters, allowing for a complete cleaning routine.

4-hour service: Recommended for apartments or offices up to 60 square meters, so that the service routine can be fully executed.

3-hour service: Recommended for apartments or offices up to 45 square meters, so that the service routine can be fully executed.

3.2. SPECIALIZED CLEANING

This service consists of a dry deep vacuuming process and steam disinfection, plus a final air purification process.

Services with coverage only in Bogotá, in the districts of Barrios Unidos, Chapinero, Engativá, Fontibón, Puente Aranda, Suba, Teusaquillo, and Usaquén.

3.2.1. WALLPAPERS

1A Cleaning and Maintenance SAS - 1A Green will perform an initial inspection of the mat to identify the type of material, existing stains, and any pre-existing damage. The CLIENT will be informed about the possible cleaning results, taking into account the

Rug conditions. 1A Aseo y Mantenimiento SAS - 1A Green reserves the right to refuse to clean a rug if it considers the material too delicate or if the level of soiling or the conditions pose a risk of damage to the rug or to the Provider's personnel. In these cases, the CLIENT will be informed immediately. The CLIENT

The provider acknowledges that cleaning effectiveness may vary depending on the type and age of the dirt, stains, and the rug material. The provider does not guarantee the complete removal of old or severe stains.

3.2.2. MATTRESSES

1A Cleaning and Maintenance SAS - 1A Green is committed to providing professional and diligent mattress cleaning services, using appropriate products and equipment.

For each type of material and level of soiling, and following best cleaning practices, 1A Aseo y Mantenimiento SAS - 1A Green reserves the right to refuse to clean a mattress if it considers the material too delicate or if the level of soiling or the conditions pose a risk of damage to the mattress or to the operator. 1A Aseo y Mantenimiento SAS - 1A Green is not responsible for pre-existing damage to the mattress, for stains or soiling that cannot be removed with standard cleaning methods, or for damage caused by external factors or by the CLIENT (e.g., improper use during drying).

3.2.3. FURNITURE AND DINING ROOMS

1A Cleaning and Maintenance SAS - 1A Green is committed to providing professional and diligent furniture cleaning services, using appropriate products and equipment and following best cleaning practices. 1A Cleaning and Maintenance SAS - 1A Green reserves the right to refuse to clean furniture if it considers the material too delicate or if the level of soiling or the conditions pose a risk of damage.

damage to the furniture or to the operator. In these cases, the CLIENT will be informed of

Immediate. 1A Cleaning and Maintenance SAS - 1A Green is not responsible for damages

pre-existing conditions on the furniture, stains or dirt that cannot be removed with standard cleaning methods, or damage caused by external factors or by the CLIENT himself (e.g., improper use after cleaning).

CLARIFICATION NOTE:

(1) It is recommended to have a large, well-ventilated space for drying

Optimal (4 to 8 hours). (2) It is important that the operator has some clean water available for the proper use of the machine. (3) The CLIENT agrees to be present at the scheduled service time. If the CLIENT is not available to meet our operator at the selected time, the service will need to be rescheduled. (4) The CLIENT must have parking available for the service to be provided; otherwise, the service will need to be rescheduled or a refund will be issued. (5) The service will be provided

where the objects to be cleaned or washed are located, under no circumstances should the operator

will perform movements of elements whose weight is greater than 25 kilos.

3.2.4. CURTAINS

1A Cleaning and Maintenance SAS - 1A Green is committed to providing professional and diligent curtain cleaning services, using products and equipment appropriate for each type of fabric and soiling, and following best cleaning practices. 1A Cleaning and Maintenance SAS - 1A Green reserves the right to refuse to clean a curtain if

The CLIENT will be informed immediately if the fabric is deemed too delicate or if the level of soiling or the conditions pose a risk of damage to the curtain or to the operator. The CLIENT acknowledges the effectiveness of the cleaning.

Results may vary depending on the type and age of the dirt, stains, and fabric material. 1A Aseo y Mantenimiento SAS - 1A Green does not guarantee the complete removal of old or severe stains, especially those that have penetrated deeply.

in the fibers or have been previously treated by the CLIENT with unsuitable products.

1A Aseo y Mantenimiento SAS - 1A Green is committed to performing these tasks with

Caution. However, we are not responsible for any pre-existing damage to the curtain tracks, brackets, or mechanisms that may become apparent during the process. The CLIENT is

responsible for ensuring that these items are in good condition.

3.2.5. WINDOWS

1A Cleaning and Maintenance SAS - 1A Green undertakes to perform the service of

Professional and diligent robotic window cleaning, using well-maintained equipment and trained personnel. 1A Aseo y Mantenimiento SAS - 1A Green reserves the right to suspend or cancel service in case of adverse weather conditions.

(heavy rain, strong winds, etc.) or if any risk to the safety of the operator or equipment is identified. Acceptance of the service by 1A Aseo y Mantenimiento SAS- 1A Green will be subject to an assessment of technical feasibility (accessibility of the

windows, surface type, climatic conditions, etc.) and the coverage area. The

The CLIENT agrees to ensure safe access to the windows that need cleaning and to remove any obstacles that may impede or hinder the work of the robot and the person.

CLARIFICATION NOTE:

(1) It is recommended to have a large, well-ventilated space for drying

where the objects to be cleaned or washed are located, under no circumstances should the operator

will perform movements of elements whose weight is greater than 25 kilos.

3.2.6. IRONING

1A Aseo y Mantenimiento sas - 1A Green undertakes to perform the service of

Ironing will be carried out professionally and diligently, using appropriate equipment and following best practices for each type of fabric. 1A Aseo y Mantenimiento SAS - 1A Green will visually inspect garments upon receipt and reserves the right to refuse to iron garments that are damaged, dirty, or that may pose a risk to the expert. The CLIENT will be informed immediately in these cases. 1A Aseo y Mantenimiento SAS - 1A Green will take reasonable precautions to avoid damage to garments during ironing, but is not responsible for minor damage that may occur (e.g., light iron marks on delicate fabrics) or for damage to garments.

pre-existing conditions on the garments. The CLIENT is responsible for providing clean and dry garments, as well as maintaining a well-ventilated area, ironing board, and iron in perfect working order.

CLARIFICATION NOTE:

Due to the nature of the operation, working with a team of experts who may face unexpected situations such as domestic calamities, medical incapacities, leaves of absence or even resignations, 1A Aseo y Mantenimiento SAS - 1A Green may make adjustments to the assignment of our professionals and change the selected expert, without rescheduling.

4.LIMEPIEZA RESIDENTIAL COMPLEXES.

WHAT'S INCLUDED

(8) Throwing away trash and changing the bags in the bins, (9) Cleaning and watering indoor plants and gardens and watering outdoor office gardens, (10) Cleaning the elements, equipment and utensils used for the cleaning service,

(11) Cleaning and disinfection of the garbage room, washing of bins, the recycling area, the garbage chute.

Bathrooms: (1) Cleaning, washing and disinfection of toilets, urinals, sinks, faucets,

dispensers, dryers, accessories, mirrors, walls, doors and partitions, floors and

Waste bins, (2) Bathroom fragrance, (3) General degreasing.

Floors and upholstery: Cleaning and washing of floors; vacuuming of carpets, rugs and upholstery.

Exterior areas: Cleaning of patios, sidewalks, entrances, fences and doors, gardens, green areas and areas adjacent to the office.

External refrigerator cleaning at CUSTOMER request, (7) Coffee maker cleaning, or other

appliances used in the cafeteria.

SERVICE EXCLUSIONS

(1)Use of specialized machinery for the removal of excess grease, dirt or

(1) Kitchen, bathroom, or wall mold. (2) Deep cleaning of floors, carpets,

Provision of coffee, tea, herbal infusions, sugar, stirrers, napkins, glasses, among others. These products may be purchased by the CLIENT through www.1agreen.com (8) The expert may not receive keys, may not authorize entry to third parties, may not answer

Customer phones, will not be able to receive or pay for deliveries, will not be able to give medicines, will not be able to take care of pets, children, the sick or the elderly.

3.1.3. SERVICE PROVISION HOURS:

Monday to Saturday:

8 hours: 7:00 am to 4:00 pm (Includes lunch break)

6 hours: 7:00 am to 2:00 pm (Includes lunch break)

NOTE: No services are provided on public holidays.

5. REQUEST AND CONFIRMATION OF SERVICES

The services must be requested by the CLIENT through the Website

www.1agreen.com and your reservation will be confirmed once the CLIENT makes the respective advance payment.

6. PRICES AND PAYMENTS

Prices for the services offered to the SME and residential segments are published on the website. 1A Cleaning and Maintenance SAS - 1A Green

The company may unilaterally modify the prices of its services at any time, without prior notice to its CLIENTS. This price change applies to future bookings only. The amount agreed upon in the PURCHASE ORDER must be paid prior to the provision of the service. The price of the services and/or

Products available on the site are priced in Colombian pesos.

The CUSTOMER must pay the amount corresponding to their order by credit or debit card (Visa, Mastercard, Visa Electron, American Express and/or

other similar cards that have been authorized for this purpose by 1A Aseo and

Maintenance SAS - 1A Green), through the Mercado Pago system or any other payment method that 1A Cleaning and Maintenance - 1A Green allows at the time of purchase. Details of the services and/or products and applicable shipping charges for the respective order will be sent to the email address registered by the CLIENT on the Website. The CLIENT must notify 1A Cleaning and Maintenance SAS - 1A

1A Aseo y Mantenimiento SAS- 1A Green should report any unauthorized or fraudulent charges on the card used for purchases by email as soon as possible so that they can take the appropriate action.

7. PROGRAMMING

7.1 Cleaning Services: The CLIENT of the site may book the services for one or more days

General cleaning services offered by 1A Aseo y Mantenimiento SAS - 1A Green on the Website can be booked by filling out the application form provided on the Website. You will be able to reserve the service by selecting dates or choosing an expert.

In this case, the CLIENT will only be able to choose the dates that the expert has available; otherwise, they must choose a different expert.

7.2 Specialized Cleaning: The CLIENT of the site may book one or more services

The services offered by 1A Aseo y Mantenimiento SAS - 1A Green are available on the Website. To access these services, you can complete the application form provided on the Website. You will be able to reserve the service by selecting dates; in this case, the CLIENT may only choose dates that are available on the calendar. 1A Aseo Mantenimiento SAS - 1A Green will not provide any service until it has been booked.

Payment for these services has been made and confirmed. In the event that 1A Cleaning and

SAS Maintenance - 1A Green does not provide a service previously paid for by the

CLIENT, 1A Cleaning and Maintenance SAS - 1A Green will return the agreed value in the

PURCHASE ORDER for the service not provided.

7.3 Caregivers: The CLIENT of the site may book one or more services offered by 1A Aseo y Mantenimiento SAS- 1A Green on the Website, for which they must do so

by filling out the application form available on the Site to be contacted by a sales manager and be able to make the reservation.

8. OPERATIONAL UPDATES

1A Cleaning and Maintenance SAS- 1A Green Establishes that the operating hours for

Reporting any issues or requesting changes, cancellations, or rescheduling will be done in

Business days Monday to Friday from 8am to 5pm and Saturday from 8am to 12pm.

9. CANCELLATIONS

9.1 Cancellation by the CLIENT within the established timeframe: The CLIENT may cancel the service at least one business day before the scheduled date, only if done within the timeframe established in point (8), and may proceed to request rescheduling or a refund of the money corresponding to 100% of the value paid for the service.

9.2 Cancellation by the CLIENT outside of the established hours: The CLIENT may cancel the service up to twelve (12) hours before its start, without incurring any cost. If the cancellation occurs outside of the hours indicated above, 100% will be charged.

of the value of the service without the right to claim or refund the money.

9.3 Cancellation of the Service by 1A Aseo y Mantenimiento SAS - 1A Green by

If the User is absent from their home at the scheduled time and day for the service: 1A Aseo y Mantenimiento SAS - 1A Green will consider the service rendered without the right to claim or refund when the expert or operator arrives at the

The scheduled time and day for the service was not available, and the CLIENT was not at the scheduled address.

9.4 Cancellation by the CLIENT due to the absence of the expert or operator in the

The service will be provided at the client's home on the scheduled date and time. The CLIENT may cancel or reschedule the service if the expert or technician is absent and, if applicable, request a full refund of the amount paid for the service.

9.5 Cancellation of the Service by 1A Aseo y Mantenimiento SAS - 1A Green due to its non-feasibility: When the expert or operator are on site and find that the CLIENT's request is not within the scope of the service, the area is outside coverage or the place and space do not allow the service to be carried out, the CLIENT will be refunded 100% of the amount paid for the Service.

9.6 RECOMMENDATIONS: The expert or operator will wait a maximum of thirty (30) minutes to be attended to at the Service address before leaving, this waiting time will be included within the contracted time and it will not be possible to compensate for it.

10. RESCHEDULING

10.1 Rescheduling by the CLIENT within the established timeframe: The CLIENT may reschedule the service at least one business day before the scheduled date only if done within the timeframe established in point (8), and may proceed to request the rescheduling of

according to existing availability.

10.2 Rescheduling by the CLIENT, outside of the established schedule: The CLIENT may reschedule the service up to twelve (12) hours before the start of the service, without incurring any cost, however, there will be no right to a refund.

10.3 Rescheduling of Service by 1A Aseo y Mantenimiento SAS - 1A Green due to the absence of the expert or operator at the address on the scheduled date and time for the service. 1A Aseo y Mantenimiento SAS - 1A Green may reschedule the service or change the expert selected at the time of purchase in cases of force majeure and if the operation so requires. In such cases, the CLIENT must be informed.

If you do not agree with the rescheduling and wish to cancel the service, you may request a refund corresponding to 100% of the amount paid for the service.

11. GUARANTEES

1A Cleaning and Maintenance SAS - 1A Green is committed to performing cleaning and/or cafeteria services with the highest standards of quality and professionalism, while ensuring the safety of the CLIENT and the occupational health and safety of its CLEANING EXPERTS. Should the CLIENT not be satisfied with the service provided or believe that CASALIMPIA SA has not complied with the specifications of the PURCHASE ORDER, the CLIENT must notify the company in writing.

To report your dissatisfaction to 1A Aseo y Mantenimiento SAS - 1A Green, please email help@unoagreen@gmail.com within 48 hours of service completion, specifying the reasons for your dissatisfaction in detail. Upon receiving this communication, 1A Aseo y Mantenimiento SAS - 1A Green has 5 business days to approve the warranty and respond to the CLIENT's complaint report. 1A Aseo y Mantenimiento SAS - 1A Green will offer up to 50% of the price paid for the service in question. The CLIENT may receive this 50% in the form of services, a voucher, or a refund via credit or debit card reversal, provided the investigation is in the CLIENT's favor.

12. MONEY REFUND

1A Cleaning and Maintenance SAS - 1A Green is committed to fulfilling the services

offered and purchased with the CLIENT according to prior scheduling, in case of

withdrawal by the CLIENT or breach by 1A Aseo and

Maintenance SAS- 1A Green, in case of non-compliance, THE CLIENT must communicate their non-compliance in writing to the email unoagreen@gmail.com and request a refund to initiate the respective process.

12.1. RETURN METHODS:

1A Aseo y Mantenimiento SAS - 1A Green offers two return methods.

A purchase voucher will be issued within 24 hours and can be used for online purchases. A refund will be issued to the original payment method within 15 days. If the payment method was cash (Efecty or Baloto), the refund will be processed via bank transfer within 30 days of receiving the required documents.

13. LIABILITY FOR DAMAGES OR THEFTS DURING THE SERVICE

In the event of any problem occurring during the provision of cleaning and/or cafeteria services, THE CLIENT must notify 1A Aseo y Mantenimiento SAS - 1A Green in writing at unoagreen@gmail.com within 48 hours of the damage or theft. 1A Aseo y Mantenimiento SAS - 1A Green adheres to the principle of innocence or presumption of innocence enshrined in Article 29 of the 1991 Political Constitution.

Therefore, the CLIENT must provide conclusive evidence demonstrating that the damage or theft was caused by our expert operator. Once the evidence is received, 1A Aseo y Mantenimiento SAS - 1A Green has 15 business days to conduct the investigation and respond to the CLIENT's report. 1A Aseo y Mantenimiento SAS - 1A Green will be obligated to provide a full or partial refund.

1A Aseo y Mantenimiento SAS - 1A Green will partially cover the value of the damage caused, provided that the evidence, facts, and investigation are in favor of the CLIENT. 1A Aseo y Mantenimiento SAS - 1A Green is not liable, under any circumstances, for damages caused by acts of God and/or force majeure. 1A Aseo y Mantenimiento SAS - 1A Green is also not liable in the event of damages occurring to

CLIENT'S property items due to natural wear and tear over time.

14. RESERVED SERVICES NOT PAID FOR

1A Cleaning and Maintenance SAS - 1A Green will not provide any services until payment for said services has been made and confirmed. In the event that 1A Cleaning and

If 1A Green Maintenance SAS-1A Green does not provide a service previously paid for by the CLIENT, 1A Cleaning and Maintenance SAS - 1A Green will return the value agreed upon in the PURCHASE ORDER for the service not provided. A written procedure will be established for the refund or for rescheduling the service.

15. CUSTOMER OBLIGATIONS:

The client agrees to receive and be accompanied by a responsible adult during the execution of the

Cleaning service by our experts, in order to guarantee that the required tasks and their execution are carried out within the conditions of quality and suitability offered by 1A Aseo y Mantenimiento SAS - 1A Green.

The client is obligated to safeguard their valuables; 1A Aseo y Mantenimiento SAS - 1A Green is not responsible for their safekeeping during the provision of the service.

The client refrains from making direct contracts with our collaborators, 1A Aseo y Mantenimiento SAS- 1A Green. We are not responsible for actions or services arising outside the scope of the service provided or contracted.

The client agrees not to commit obscene, illegal or sexual acts towards or against our experts or operators that threaten their physical integrity or human dignity, under penalty of being involved in the relevant legal actions.

16. TOILETRIES AND CAFETERIA PRODUCTS

Toiletries and Cafeteria products purchased through the Site are subject to the shipping and delivery conditions chosen by the CUSTOMER and available on the Website.

The shipping address information is the sole responsibility of the CUSTOMER. Orders will be dispatched within a maximum of 3 business days after the sale ends. Products will only be delivered Monday through Friday from 8:00 AM to 5:00 PM, excluding Sundays and holidays. Orders placed after 4:00 PM will be

processed on the next business day.

The CUSTOMER may choose at the time of purchase that their product be

dispatched to a specific location. The CLIENT acknowledges and accepts that the location data provided for which 1A Aseo y Mantenimiento SAS - 1A Green carries out the

The information provided regarding the products purchased through the Site is true and current. Therefore, the CUSTOMER voluntarily declares that, by providing such information, they irrevocably AUTHORIZE the person present at the address provided by the CUSTOMER at the time of delivery to receive the product. In light of the foregoing

Whoever is at the address indicated by the CLIENT and declares in good faith their willingness to receive the products, will act in the name and on behalf of the CLIENT and therefore 1A Aseo y Mantenimiento SAS - 1A Green will be authorized to deliver the

Products purchased through the Website. This authorization includes, but is not limited to, individuals who continuously or temporarily hold positions such as building and co-ownership doormen, domestic workers, caretakers, and in general, any person who, at the time of delivery, states they are authorized to receive the products. Therefore, 1A Aseo y Mantenimiento SAS - 1A Green will not be liable for any loss or damage that the products may suffer once they have been duly delivered to the address provided by the CLIENT. 1A Aseo

and Mantenimiento SAS - 1A Green will be exempt from liability provided it can prove delivery of the products to the address supplied by the CLIENT.

17. PRICE

The prices for the services offered to the SME and household segments are published on the website and mobile application. 1A Aseo y Mantenimiento SAS - 1A Green may unilaterally modify the prices of its services at any time, without prior notice to its clients. This price variation applies to future bookings only. The amount agreed upon in the purchase order must be paid prior to the provision of the service. The price of the services and/or

products available on the site

corresponds to Colombian pesos.

18. PROMOTIONS

The promotions offered on this Website are not necessarily the same as those offered through other sales channels used by the companies, such as telephone sales, Apps and/or Social Networks, unless expressly stated on this site or in

The advertising carried out by companies for each promotion. 1A Aseo y Mantenimiento SAS - 1A Green manages its promotions and promotional activities in compliance with current regulations and the specific provisions of Law 1480 of 2011. The validity period of the offer is that which coincides with the expiration date indicated in the promotion or until the quantities of services and/or products available for that promotion are exhausted, duly informed to the CLIENT, or while the offer remains available. When a promotion does not indicate an end date, it will be understood that the activity will extend until the corresponding products or services are exhausted.

19. PAYMENT CHANNELS

The CLIENT must pay the amount corresponding to their order by credit or debit card (Visa, MasterCard, Visa Electron, American Express and/or other similar cards authorized for this purpose by 1A Aseo y Mantenimiento SAS- 1A Green), through the Mercado Pago system or any other system that 1A Aseo y Mantenimiento SAS - 1A Green allows at the time of placing the order.

Purchase. Details of the services and/or products and applicable shipping charges for the respective order will be sent to the email address registered by the CUSTOMER on the Website. The CUSTOMER must notify 1A Aseo y Mantenimiento SAS - 1A Green of any unauthorized or fraudulent charges on the card used for purchases by email as soon as possible so that 1A Aseo y Mantenimiento SAS - 1A Green can take the appropriate action.

place.

20. CANCELLATION OF ACCOUNTS

1A Aseo y Mantenimiento SAS - 1A Green reserves the right to block users, cancel and/or provide services when fraudulent acts or inappropriate conduct towards our experts or operators is evident.

21. BILLING

1A Aseo y Mantenimiento SAS - 1A Green will issue the electronic sales invoice to

email address provided by the CLIENT.

22. INDEMNITY

1A Aseo y Mantenimiento SAS - 1A Green will defend, indemnify and hold harmless the CLIENT from and against any and all claims, actions, liabilities, damages, losses, awards, judgments, settlements, proceedings, demands and expenses (including fees)

reasonable legal) charges and penalties (collectively, the “losses”): (a) arising out of or in connection with any claim of infringement or misappropriation brought against 1A Aseo y Mantenimiento SAS - 1A Green arising from the breach, non-performance or defective performance of the services purchased.

23. EXPERT AND OPERATORS

The staff provided by 1A Aseo y Mantenimiento SAS - 1A Green for these

services, as well as their supervision, will be paid for by himself, who will be responsible for salaries, overtime, compensation, social security, transportation allowance, and other benefits.

family benefits, vacations, severance pay, etc. It is also understood that among the staff

supplied and THE CLIENT there is no employment or contractual relationship whatsoever.

24. SECURITY

1A Cleaning and Maintenance SAS- 1A Green guarantees: (1) That the CLIENT is

communicating their data to the 1A Aseo y Mantenimiento SAS - 1A Green server center and not to any other party attempting to impersonate it. (2) That between the CLIENT and the 1A Aseo y Mantenimiento SAS - 1A Green server center, the data is transmitted encrypted, preventing its possible reading or manipulation by third parties. Likewise, 1A Aseo y

SAS Maintenance - 1A Green does not have access to confidential data relating to the payment method used by the CLIENT, and therefore does not store it either.

25. EXTRA-CONTRACTUAL CIVIL LIABILITY

The CONTRACTOR is obligated to maintain in force during the execution of the service the EXTRACONTRACTUAL CIVIL LIABILITY POLICY, issued by an insurance company duly constituted and authorized by the Financial Superintendency, said policy

It must comply with the specifications and requirements contained in Decree 356 of 1994, issued by the National Government, governed by the Ministry of National Defense for the purpose of the Company, with an annex of assets under custody, possession and control

issued by an insurance company duly constituted and authorized by the Financial Superintendency, which covers damages to third parties, with the protection of goods under care, possession and control, with a coverage of one hundred million pesos ($100,000,000) per event and five hundred million pesos per validity ($500,000,000) PARAGRAPH

FIRST: THE CONTRACTOR shall be liable to the CONTRACTING PARTY for the loss or misplacement of any item located in the common areas of the CONTRACTING PARTY's facilities during service shifts, as well as all damages caused to the facilities themselves, the cause of which is attributable to negligence, bad faith or simple fault of the security personnel, for each theft or removal, loss, total or partial destruction that occurs, after verification through internal investigation

corresponding, and the following conditions are met: a) When the amount of the claim does not exceed the equivalent of four (4) SMMLV (Minimum Monthly Legal Wages), a direct conciliation may be carried out with the affected party(ies). b) If the amount being claimed exceeds 4 SMMLV, THE CONTRACTOR will forward the claim to the Insurance Company.

through the civil liability insurance policy. c) If the amount claimed exceeds seven million pesos, THE CONTRACTOR will be liable through the Extracontractual Civil Liability insurance policy, provided there is a final judgment issued by a civil judge condemning THE CONTRACTOR. It is clearly stated

established and agreed, that in any case the maximum liability of the contractor is limited to the insured values established in the policy contracted by them, under

the conditions of the respective insurer and taking into account that the theft occurs even when the claimant has taken basic security measures such as doors, locks, safes for high-value items, and those that common sense dictates

allow for assumptions to prevent criminal acts. In any of the above cases, it must be demonstrated through an investigation carried out by THE CONTRACTOR, and supported by the

CONTRACTING PARTY the responsibility of the assigned security personnel, prior to the

compliance with the following requirements: 1) The CONTRACTOR is facilitated in carrying out the

1) An investigation that allows for a determination of responsibility for the accident. 2) That the

The CONTRACTING PARTY shall file the corresponding criminal complaint with the competent authority to investigate the respective responsible party. 3) The CONTRACTING PARTY shall present the CONTRACTOR within eight (8) business days following the occurrence of the incident,

The invoices that prove the pre-existence of the claimed goods. The results of the investigation will be presented by the CONTRACTOR within ten (10) business days following the report of the loss. In the event of thefts exceeding the amounts indicated above, the CONTRACTOR will only be liable up to the amounts covered by the insurance policies. SECOND PARAGRAPH: Except for the verification of the CONTRACTOR's liability in accordance with the provisions of the first paragraph of clause seven, in no case will the CONTRACTOR be liable for thefts, nor in general for any theft with or without violence in the following cases: for losses related to jewelry, precious stones, cash, foreign currency, securities, plastic money, credit cards, works of art, laptops, information

that contain the same, software licenses, cell phones, passports, nor for objects left in vehicles and in general for items that are difficult to detect, since these must be under the strict responsibility and control of their owners. Likewise, THE CONTRACTOR will not be responsible in any case when raids are carried out by the competent authorities and therefore will not be liable for items or valuables of any kind that disappear during legal proceedings. Liability

The CONTRACTOR is excluded from liability for losses that occur under the following conditions: 1) Robbery 2) Theft of vehicles parked around the location where the private security and surveillance service is provided 3) Thefts committed by

user negligence in not taking the respective security measures suggested by the CONTRACTOR, both with their belongings and with their vehicles.

26. INTELLECTUAL AND INDUSTRIAL PROPERTY 1A Aseo y Mantenimiento SAS - 1A Green holds all rights to the content, design and source code of the Website

including, but not limited to, photographs, images, texts, logos, designs, trademarks, trade names, and data included on the Website. CLIENTS are advised that such rights are protected by applicable intellectual and industrial property laws and are for their exclusive use. Total or partial reproduction of the Website or any of its content is expressly prohibited without the prior written permission of 1A Aseo y Mantenimiento SAS - 1A Green. Likewise, the copying, reproduction, adaptation, modification, distribution, commercialization, public communication, and/or any other action that constitutes an infringement of applicable intellectual and/or industrial property laws, as well as the use of the Website content except for the

prior written authorization from 1A Aseo y Mantenimiento SAS- 1A Green.

1A Aseo y Mantenimiento SAS- 1A Green does not grant any express or implied license or authorization regarding intellectual and/or industrial property rights or any other right or property related, directly or indirectly, to the content included on the Website.

27. DATA PROCESSING AND ITS PURPOSE

CLIENTS agree to browse the Website and use its content

in good faith. Completing any form on the Website or sending an email to any of our mailboxes implies acceptance of these Terms and Conditions and the Data Processing Policy, as well as the following authorization to 1A Aseo y Mantenimiento SAS - 1A Green to process the data provided and/or generated by the CLIENT or User when using the Website, which is understood to be granted and consented to by the CLIENT and User when voluntarily filling out any information through the Website: In this sense, you freely and voluntarily authorize 1A Aseo y Mantenimiento SAS - 1A Green, who

may collect, store, use, dispose of, report, process, request and disclose all personal data that you provide when accessing, browsing, filling out forms, making purchases and submitting inquiries on the Website, including contact information,

Identification data, purchasing preferences, browsing data, and financial data. The processing of financial data implies that compliance or non-compliance with your obligations will be reflected in financial databases, including, but not limited to, central databases.

risk assessment, which fully records all data relating to their current and past credit and financial behavior and, in general, compliance with

their obligations. Registered CLIENTS authorize 1A Aseo y Mantenimiento SAS - 1A Green to send them information via email, text message (SMS) and/or any other means of communication provided, regarding Promotions carried out by 1A Aseo y Mantenimiento SAS - 1A Green and for the delivery of purchases, as well as to send communications, information, conduct market research, and manage their accounts.

internal company purposes, transmit the information to third parties located within and/or outside the Republic for any of the purposes provided for in this authorization,

including, but not limited to, shipping and courier service providers, and transfer the personal data obtained under this authorization to any third party located within and/or outside the Republic of Colombia (in which case such third parties will be responsible for the processing of personal data), to

any of the purposes set forth herein. As the data subject, you have the right to (i) Know, update and rectify your personal data; (ii) Request proof of the

authorization granted, if required by law; (iii) To be informed, upon request, regarding the use given to their personal data; (iv) To file complaints with the Superintendency of Industry and Commerce for violations of the provisions of Law 1581 of 2012, once the consultation or claim process with 1A Aseo y Mantenimiento SAS - 1A Green has been exhausted; (v) To revoke the authorization and/or request the deletion of the data when the processing does not respect the constitutional and legal principles, rights, and guarantees; and (vi) To access their personal data that has been processed, free of charge. To exercise any of the above

To exercise your rights, you must send a written communication to the email address customer service unoagreen@gmail.com, subject to the provisions of our Data Processing Policy, which is understood to be incorporated into these Terms and Conditions. By simply visiting the Website, CUSTOMERS do not provide any personal information nor are they obliged to do so.

Similarly, it is important to mention that you are not obligated to

providing us with sensitive information or information about minors. 1A Hygiene and

SAS-1A Green Maintenance is committed to maintaining the utmost confidentiality and

confidentiality regarding the information provided and its use will be limited to the purposes indicated in this authorization. 1A Aseo y Mantenimiento SAS - 1A Green presumes that the data provided has been entered by its owner, is correct and accurate, and belongs to a person of legal age. This presumption arises from the simple fact of being a CLIENT or User of the Website, since being of legal age is a requirement to hold these statuses. CLIENTS are responsible for...

updating their own data, so that, at any time, the CLIENT

You will have the right to access and rectify your personal data. In accordance with current data protection legislation, including, but not limited to,

In accordance with Law 1273 of 2009, Law 1581 of 2012, Law 1266 of 2008 and Decree 1074 of 2015, 1A Aseo y Mantenimiento SAS - 1A Green has adopted the appropriate security levels for the data provided by CLIENTS and, in addition, has installed all the means and measures within its reach to prevent the loss, misuse, alteration, unauthorized access and extraction of

the same.

Policies

Information processing policy

Data processing and privacy policies

Comprehensive management policy of 1A Aseo y Mantenimiento SAS - 1A Green

Terms and conditions